BIgTaxi Transport Service

Service hour
24 hours daily (Except No. 8 Typhoon signal is hoisted or extreme traffic condition occurs)

Reservation
For better service arrangement, only advance reservation is accepted. You may also book the vehicle for your friend and pay for the trip (Book-for-friend). Should there be any change of route during the service, excessive amount for longer route should be paid by the passenger whereas no refund would be made if the final route was shorter.

Waiting for pick up
To ensure that the taxi would arrive on time, please make reservation at least60 minutes before starting of the journey.

Transport service fare
All costs for tunnel and toll road to the destination are included in the fares.

Payment method
All fares can be paid with online electronic payment. Driver will show the payment QR code on his mobile App for passenger to scan and pay when service is completed at destination. Passenger may then pay the fare online via credit cards (VISA、MASTERCARD、AMEX), Alipay, WeChat Pay and Octopus.

Baggage quantity and surcharge
Please state clearly the number of baggage to be accommodated and pay attention to the restriction of the baggage quantity and sizes during booking. The driver has the right to refuse the service if the baggage exceed the restriction. HKD6.0 will be charged for each piece of baggage regardless of the size. The driver has the right to request baggage surcharge according to the actual quantity.

Surcharge for pickup at the Hong Kong International Airport
All pickup and drop off points at the Airport car park will include surcharge of HK$16. Should the passenger request to drop off at the Airport car park, the driver would add the surcharge manually when service was completed at the destination.

Surcharge for wheelchair
HK$120 per trip will added to the service for all wheelchair type taxi.

Minimum service charge
Ordinary taxi: minimum service charge HK$50.
Jumbo taxi: minimum service charge HK$160

Rush hour and peak period fare
The fare will apply to the following hours and period. Remark will be shown with the fare when a booking is made:
Monday to Friday 07:00 - 09:00, 17:00 - 19:30
Thursday and Friday 22:00 - 24:00
Specific holidays, peak period for students or passengers departing and arriving Hong Kong etc.

Passenger number
7 seats vehicle will accommodate maximum of 6 passengers, other taxi type will accommodate maximum of 4 passengers.

Special circumstance
Please state clearly during reservation that there are pets or oversized luggage to be handled, otherwise refund or cancellation would not be allowed when the taxi has arrived the pick up point.

Cancellation for “book-for-friend” order
There will be no charge for cancellation 60 minutes or more prior to the requested starting time of the trip. For cancellation with less than 60 minutes, HK$20 cancellation charge will apply.

Complaint and compensation
We advocate quality service and putting customer first, and value our market reputation. In case of an unpleasant experience such as the driver failing to show up or arriving late, service attitude problem, etc., you may contact our customer service within 14 days to file a complaint. If we establish that your complaint is justified after an investigation, we will compensate the passenger for the fare amount of the related itinerary. A voucher will be issued for partial or full deduction for future use of PhoneTaxi. The voucher can only be used once and the balance cannot be accumulated.

Contact customer service
For issues regarding order cancellation, complaint and other queries, please call our customer service hotline: 93231332

General Terms and Conditions for Use of the Service of PhoneTaxi for drivers and passengers

These General Terms and Conditions regulate the terms and conditions vis-a-vis the service provided by PhoneTaxi App (hereinafter referred to “PhoneTaxi”) which is developed by Guangzhou Seeyougee Information Technology Limited. PhoneTaxi is operated by Fengdi Limited whose operating address is at Shop G, G/F 171-175 Pratas Street, Sham Shui Po, Kowloon, Hong Kong, either through application software for mobile phone app or phone. When you book or use any of our services, howsoever as listed here below, you agree to these General Terms and Conditions and the privacy policy of PhoneTaxi. If you do not agree with the terms and conditions and the privacy policy, do not install the app or delete it from your mobile phone.

Definitions

• “General Terms and Conditions” shall mean the present General Terms and Conditions regarding use of the service of PhoneTaxi taxi service.
• “Service/The Service” shall mean passenger who use the taxi booking service provided by PhoneTaxi and on PhoneTaxi's behalf. It constitutes a technical platform enabling users of PhoneTaxi mobile applications ("Apps") provided to book and provision the point-to-point car transportation service (“Ride”) with PhoneTaxi fleet or independent third party transport providers ("third-party providers") that have entered into agreements with PhoneTaxi.
• “We,” “Us,” and “Our” shall mean PhoneTaxi.
• “You,” “Your,” “User” shall mean the person who books a taxi via PhoneTaxi App.
• “Driver” shall mean the person driving the vehicle during your journey.
PhoneTaxi may amend or terminate the General Terms and Conditions from time to time for any reason. The amendments or terminations will take effect upon the posting of the updated General Terms and Conditions. By continuing to access or use the service after it is posted, you agree to be bound by the revised General Terms and Conditions.

License

Subject to your compliance with the T&C, PhoneTaxi grants you a limited, non-exclusive and non-transferable license to access and use the app in your personal device, and use any content and information provided through the service. Any rights not expressly granted are reserved by PhoneTaxi and its licensors.
You may not reproduce, create derivative works, decompile, reverse engineer or disassemble the app modify, distribute, license, rent, sell, transfer, publicly display or demonstrate, stream, broadcast, or otherwise use the service without expressly permitted by PhoneTaxi

User account

You must register an account in order to use the service. Account registration requires that you must be 18 years of age and you submit certain personal information such as your name, address, phone number and age to PhoneTaxi. Inaccurate account information may result in your inability to access and use the service. You agree to keep your account information, username and password confidential and you are responsible for all activities under your account.
If you are an employee or an associate of any of our customers with whom we have agreements on CorporateAccounts, you can use the service by booking a taxi by PhoneTaxi App as set out here below. A prior approval must be granted from your employer such that the booking records could be separated for better administration of your expense claims. You are required to specify your identity during login.

Limitation of liability

1. PhoneTaxi does not provide transportation services by any vehicle. PhoneTaxi is serving only as an intermediary to optimize the scheduling service for the taxi.
2. By accepting the provision of the service by the taxi driver, you acknowledge that PhoneTaxi has no direct association with the taxi driver.
3. PhoneTaxi does not guarantee that the system will be available without any interruption or error and shall not be liable for damages caused to users.
4. You agree to indemnify and hold harmless PhoneTaxi and its representatives from any claims, losses, liabilities, suits, damages and expenses, including any legal fees and court costs for the damage they cause.
5. PhoneTaxi is not liable for any error or inconsistency of information with third party systems including but not limited to the service provision for map and GPS.

Obligations, liabilities and risks of users and passengers

1. The driver can accept or deny the service when receiving a notification for a ride. The driver can refuse the service as stated hereinafter “Refusal to Take an Order and/or Carry Out” .
2. You as a passenger may cancel the order/contract for any reason. PhoneTaxi is not liable for any delays, cancellations, delay or failure in the delivery of the services from the driver due to failure to cancel the order/contract and miscommunication between passenger and driver.
3. The user and passenger acknowledges and is aware of all the risks in the use of the service in which PhoneTaxi does not perform driver selection.
4. The user and passenger also acknowledges that the data provided from the driver such as vehicle plate, vehicle model, name, profile picture, among others, were provided by the driver.
5. The user and passenger acknowledge that PhoneTaxi has no contractual relationship between driver and passenger.

Termination

PhoneTaxi has the right to terminate the service and block any user should PhoneTaxi suspect the said user attempting to abuse the platform or mislead the operator of the platform, driver, PhoneTaxi employees, partners or other users through the platform with actions including but not limited to requesting the service without intention to board the taxi, constantly cancel order berfore taxi arrives, not paying the service.

Book a Taxi via PhoneTaxiMobile App

1. You can book a taxi via our mobile app PhoneTaxion on Android and IOS smart phones.
2. To use our mobile app and book a taxi on it, you need to register. To register, you need to give us the following personal data: name, surname, phone number, and e-mail address. Your account in the mobile app also allows you to check up on your current booking and view your history of bookings and cancellations over a given period of time.
3. In the mobile app you can make the booking in several steps. You need to specify the collection address, the destination of your trip, choose the method of payment: in cash or via a payment terminal, and if you are a corporate client, payment to an account. You can also specify a date and pick-up time, if so you wish. You can also send a note to the driver with other details about your trip you think relevant in the remark box. In the remark box you need to indicate that you will be carrying a pet, the pet's size and whether the animal travels in a box/cage.
4. Before confirming the booking, you will see an approximate quote for the fare of your trip. Details including approximate distance of the trip as well as tolls to be taken will be shown. You can again view the details of your trip and after confirming that everything is OK, you can confirm the booking by pressing the Confirm Booking button.
5. We may refuse your order if the information you provide is incorrect or incomplete.
6. When you have booked a taxi for a specified date and time, the system or the platform operator will start to locate a car 30 minutes prior to the fixed time, irrespective of when the booking was made. Should the order be processed by the Platform operator, the platform operator will contact you at your phone number to confirm on the order. Should a driver be assigned to the order either by the system or by the platform operator, the driver will call you to confirm the pick up location about 30 minutes prior to the fixed time. PhoneTaxi does not guarantee that a vehicle will be found for your trip.
7. You are responsible and you must check the number of the taxi you are about to board with the number specified in your order in the mobile app. If you board a car with a different number, the driver may refuse to take you to your destination and you may have to wait for the taxi designated for your order.
8. The taxi will wait at the address you have specified for five minutes. If you wish for the taxi to wait longer than five minutes, you need to tell so to the operator when you make the booking or tell the driver that you will be delayed, and by how much. The driver may refuse the order after the fifth minute or the additional waiting time specified by you. You can contact the driver to provide more details about the pick-up address.
9. After the order is completed you can rate the driver for his service performance.

Prices

1. Before completing the taxi booking in accordance with these General Terms and Conditions, we provide you with a quote with information about the approximate price for the trip, which is calculated per mileage. The final fare you will need to pay to the driver may include different extra charges depending on the specifics of your trip, such as: waiting time, going via a certain location, halts and waits along the route, change of trip destination, particular time of the day, and others. The fare may also vary (special date and hour fare) due to heavy traffic or demand due to holidays or special occasions in Hong Kong and unannounced roadworks. The final fare of your booking will be shown with special fare remark.
2. The price given in the quote is based on our standard tariff rate and the estimates regarding duration and mileage in the respective platform that is used for the booking, in respect of which we inform you in a suitable way.
3. Such quotes only apply to the concrete booking and may vary for subsequent orders due to the factors set out here above.
4. In the event of items left behind in a taxi which you want delivered by the driver to a an address specified by you, you will need to pay the fare for the trip from the address where the the driver starts the trip to the address indicated by you. Our standard rates will apply for the trip.

Payment

1. The final fare is paid when the order is completed and you have arrived at the drop-off address you have specified for your trip in the booking or have told the driver.
2. The driver will show you a payment QR code on his mobile App. You will need to scan the QR code to process payment online. The online payment gateway accepts Visa, Mastercard and American Express credit cards, Alipay (Hong Kong and China), WeChat Pay (Hong Kong and China) and Octopus Wallet.You will be able to print fiscal receipts on your mobile App.
3. The payment can be done in cash to the driver in case there is any problem with online payment.
4. If you would like to book PhoneTaxi for your friend, please make the booking with “Book-for-friend prepaid”. The fare for the trip must be prepaid online before the system or the platform operator will assign driver for the trip.

Complaints

1. If you have any complaints about the service, please call us on the phone numbers given in the app. We will duly consider your complaint in compliance with the requirements of the Consumer Council.
2. If you were not satisfied with the quality of our service, such as: the taxi did not arrive at the address or arrived with a long delay; poor quality of the service during the trip, and other instances of discrepancies between the quality of the service with what had been initially stated, you have the right to file a complaint within a term of up to 14 days following use of the service you were dissatisfied with which you established lacking in the proper quality. If you use a taxi and are dissatisfied with the service, please pay the fare, keep the receipt and submit your complaint following step 1 above.
3. We will examine your complaint with due care and as soon as possible, in accordance with the requirements of the Consumer Council, after which we will contact you by phone or email. If you do not wish to be disturbed by our response to your complaint, please note this expressly in your phone call or in the message you send us.
4. If we establish that your complaint about a poor-quality service under Item 2 is justified, depending on the concrete case, we will compensate the passenger for the fare amount of the related itinerary. A voucher will be issued for partial or full deduction for future use of PhoneTaxi. The voucher can only be used once and the balance cannot be accumulated.

Electronic Communication

All communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys or promotions that relate to our service.

Refusal to Take an Order and/or Carry Out Service

Drivers can refuse to drive you if:
• They fear for their safety;
• You are apparently under the influence of alcohol or other substances of abuse;
• Your clothes, luggage, pets can soil or damage the car;
• Refuse to put on the safety belt;
• The road apparently does not allow passage by car without damages to the vehicle.

1. Introduction

1.1 We are committed to safeguarding the privacy of all users of PhoneTaxi App (“PhoneTaxi”) as well as the web-based Aitrago SmartTaxi taxi transport service that is accessible from our website https://aitrago.com.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision ofour website and services, we will ask you to read our use of cookies when you visit our website. You should not continue visiting our website if you do not agree on our cookies policy.

1.4 In this policy, "we", "us" and "our" refer to the PhoneTaxi developer “Guangzhou Seeyougee Information Technology Limited”, the business operator “Fengdi Limited” and the owner of website https://aitrago.com“Aitrago Limited”.For more information about us, see Section 14.

2. Credit

2.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

3. The personal data that we collect

3.1 In this Section 3 we have set out the general categories of personal data that we processand, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

3.2 We may process data to enable us to contact you with your location (“location data”). The purpose of processing location data is to confirm your location and the system accurately allocates order to PhoneTaxi driverserving you. Location data may include your mobile phone’s International Mobile Device Identification Number (IMEI), location information, software installation list and MAC address.

3.3 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

3.4 We may process your PhoneTaxi Driver user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, personal settings and marketing preferences. The primary source of the account data is you, although some elements of the account data may be generated by PhoneTaxi Driver. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.

3.5 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through PhoneTaxi Driver ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

3.6 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication.

3.7 We may process data about your use of PhoneTaxi Driver and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

3.8 We may use third-party applications and software development kits (SDK) including but not limited to AutoNavi Map; AutoNavi; AutoNavi positioning; Ali Auto Map (com.amap.api) to obtain your geographic location for use in the above 3.2 purpose.

4. Purposes of processing and legal bases

4.1 In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

4.2 Operations - We may process your personal data for the purposes of operating PhoneTaxi and our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of PhoneTaxi and our website, services and business.

4.3 Publications - We may process account data for the purposes of publishing such data on PhoneTaxi and our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is our legitimate interests, namely the publication of content in the ordinary course of our operations.

4.4 Relationships and communications - We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with PhoneTaxi and our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of PhoneTaxi and our website, services and business.

4.5 Direct marketing - We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to PhoneTaxi and our website visitors and service users.

4.6 Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of PhoneTaxi and our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing isour legitimate interests, namely monitoring, supporting, improving and securing PhoneTaxi and our website, services and business generally.

4.7 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

4.8 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of PhoneTaxi and our website, services and business, and the protection of others.

4.9 Insurance and risk management - We may process your personal data] where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

4.10 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

4.11 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

5. Providing your personal data to others

5.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

5.2 Your personal data held in PhoneTaxi and our website database will be stored on the servers of our hosting services provider Alibabacloud in Hong Kong.

5.3 Financial transactions relating to PhoneTaxi and our website and servicesare handled by our payment services providers, Asiapay Hong Kong. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at www.asiapay.com.

5.4 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6. International transfers of your personal data

6.1 In this Section 6, we provide information about the circumstances in which your personal data may be transferred to a third country under UK and/or EU data protection law.

6.2 The hosting facilities for PhoneTaxi and our website are situated in Hong Kong. The competent data protection authorities have made an adequacy determination with respect to the data protection laws in Hong Kong.

6.3 You acknowledge that personal data that you submit for publication through PhoneTaxi and our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

7. Retaining and deleting personal data

7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We retain your personal data as long as needed to provide services or products to you, or as required or permitted by applicable laws, such as tax laws.

7.3 We will only retain your personal data within the time required to achieve the purpose of the privacy policy, unless an extension of the retention period is needed or if it is legally permitted.

7.4 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

8. Your rights

8.1 In this Section 8, we have listed the rights that you have under data protection law.

8.2 Your principal rights under data protection law are:

(a) the right to access - you can ask for copies of your personal data;

(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c) the right to erasure - you can ask us to erase your personal data;

(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;

(e) the right to object to processing - you can object to the processing of your personal data;

(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

8.3 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

10.1 We use cookies for the following purposes:

(a) authentication and status - we use cookies to identify you when you visit PhoneTaxi and our website and as you navigate PhoneTaxi and our website, and to help us determine if you are logged into PhoneTaxi and our website;

(b) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate PhoneTaxi and our website;

(c) personalisation - we use cookies to store information about your preferences and to personalise PhoneTaxi and our website for you;

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect PhoneTaxi and our website and services generally;

(e) advertising - we use cookies to help us to display advertisements that will be relevant to you;

(f) analysis - we use cookies to help us to analyse the use and performance of PhoneTaxi and our website and services; and

(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

11. Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit PhoneTaxi and our website.

11.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.

12. Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

13. Amendments

13.1 We may update this policy from time to time by publishing a new version on PhoneTaxi and our website.

13.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

14. Our details

14.1 PhoneTaxi is developed by Guangzhou Seeyougee Inforamtion Technology Limited whose address is at Room 302, Building 8, Guangdong Institute of Machinery, No. 663 Tianhe North Road, Tianhe District, Guangzhou, PRC. The business is operated by Fengdi Limited whose operating address is at Shop G, G/F., 171-175 Pratas Street, Sham Shui Po, Kowloon, Hong Kong. The website https://aitrago.com is owned by Aitrago Limited whose operating address is at B&C, 20/F., Fullwin Commercial Centre, 573 Nathan Road, Kowloon, Hong Kong.

14.2 You can contact us:

(a) by post, to the postal address given above; or

(b) by email, using the email address published on PhoneTaxi and our website.

15. Data protection officer

15.1 Our data protection officer's contact detail: eric.tang@aitrago.com.